Important Notice
These terms are provided for general business use and should be reviewed by a qualified attorney before public launch.
Legal
These terms explain how we work together on consulting, development, hosting, publishing, and support services.
These terms are provided for general business use and should be reviewed by a qualified attorney before public launch.
Runlevel Systems provides technical consulting, software development, website development, website hosting, game development assistance, managed development services, project rescue work, deployment support, publishing assistance, and ongoing support plans.
In managed development, you own your idea, branding, custom content, project-specific data, and final usable deliverables we agreed to provide.
Runlevel Systems may keep ownership of internal frameworks, starter templates, reusable code, development workflows, automation scripts, deployment systems, internal tools, non-client-specific technology, and source repositories unless we agree otherwise in writing.
You receive working builds, hosted services, updates, support, and agreed deliverables. Managed development does not automatically include full project source code, reusable templates, internal frameworks, third-party licensed assets, or private development repositories.
This model helps us build faster and keep costs lower while improving reusable tools for current and future projects.
You may request full source-code transfer or project file delivery under a separate written agreement.
This may require additional pricing, a source-code buyout fee, purchase of required third-party licenses by the client, written approval before delivery, and review of included assets and dependencies.
Third-party assets and tools (including templates, engines, plugins, marketplace assets, fonts, music, models, code libraries, and commercial software) may have separate license terms. If source files are transferred, you may need valid licenses for those third-party materials.
Runlevel Systems does not sell or redistribute third-party assets as standalone products. We provide development services using properly licensed tools and assets.
You agree to provide timely access, approvals, feedback, and accurate information needed to complete the project.
Invoices are due based on the proposal, agreement, or plan selected. Late payments may pause work or service access.
Some projects require a non-refundable deposit before scheduling or starting work unless otherwise stated in writing.
Refund terms depend on service type, completed work, and reserved capacity. Custom development time already delivered is generally non-refundable unless required by law or agreed in writing.
Project scope is defined by the written proposal or statement of work. Work outside that scope is treated as additional work.
Scope changes may affect timeline and pricing. We will confirm material changes in writing before proceeding.
Support is provided according to the selected support plan and availability. Emergency or after-hours work may require separate approval and billing.
We aim for reliable hosting, but uptime is not guaranteed to be uninterrupted. Maintenance, upstream outages, and third-party incidents can affect availability.
Where backups are included, they are provided as a best-effort safeguard and not a guaranteed recovery system. Clients should maintain their own important copies.
Projects may rely on third-party providers, APIs, plugins, marketplaces, or infrastructure. Their pricing, terms, and availability are outside our direct control.
We can assist with app or game store submissions, but approval decisions and policy enforcement are controlled by each platform.
You are responsible for confirming that content you provide (text, media, code, assets, branding) can be lawfully used in your project.
Ownership and usage rights are governed by your selected development model and written agreement. No ownership transfer occurs unless expressly stated in writing.
Both parties agree to protect confidential business and technical information shared during the project, except where disclosure is required by law.
Services may not be used for illegal activity, abuse, malware distribution, harassment, fraud, unauthorized access, or other harmful conduct.
To the maximum extent allowed by law, Runlevel Systems is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or business interruption.
Either party may terminate services according to the written agreement. We may suspend or end services for nonpayment, abuse, security risks, or legal violations.
These terms are governed by the laws of the applicable jurisdiction listed in the final published agreement.
Questions about these terms can be sent to legal@runlevelsystems.com.
These terms are provided for general business use and should be reviewed by a qualified attorney before public launch.